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Huduma Center rolls out Digital Delivery of Services

It appears that citizens will now need to book an appointment to get services at the Huduma Center offices in Nairobi’s GPO.

The center opens this Monday  after it was closed to control the spread of COVID-19.The Huduma Center at GPO was among other government agencies that were temporarily closed on July 14 for fumigation, amid rising numbers of Covid-19 cases in the city.The management was modifying operations to reduce congestion.

In an effort to minimize traffic and time spent queuing for services, the Public Service ministry said in a statement that Huduma Kenya would gradually be rolling out services by appointment system. The statement read, ‘’Starting Monday August 17, 2020, you will be required to book an appointment before visiting Huduma Centre,GPO,Nairobi.To book an appointment, visit their website,select book  appointment and follow the steps on how to book an appointment for the desired service(s).’’

However, one will not need an appointment to be served in the other four Huduma centers in Nairobi or the other 51 countrywide. The move is also part of efforts to push for the adoption of a digital system in the country.


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