By Michael Barnabe.
As it has been widely spread across almost all social media platform, Mtaani Radio Can confirm that yes IT IS TRUE, Safaricom has scheduled service upgrade exercise that is set to affect all M-PESA services for a couple of hours on Monday, September 27th. As part of its plans to undertake “enhancements and maintenance” on its systems, the exercise is set to begin at 11.59 pm on Monday and end on Tuesday at 4.00 am.
This will see all services on the firm’s mobile money platform interrupted including buy airtime, withdrawal, send money and pay bill. This means that all customers will be required to make prior adjustments if they plan to transact over that period.
Through a statement that was shared by a verified safaricom twitter account on Sunday 26th 2021 at 12noon,
The communication company said. “We are constantly investing and innovating M-PESA to ensure that we continue to meet the needs of our customers as well as continue to support our partners in their business ambitions. To support this continued transformation, we regularly undertake enhancements and maintenance of our systems from time to time,” says Safaricom in its statement.
“In this regard, our M-PESA services shall be undergoing planned maintenance on Monday 27th September 2021, starting from 2359 hrs. to Tuesday 0400 hrs. During the maintenance, all M-PESA services including airtime purchase shall be temporarily unavailable.”
Luckily, the upgrade will not affect as many users as it is scheduled to take place at late night hours. It would be another whole different story if these outages happened unexpectedly as operators will now have to compensate customers for such occurrences.
This comes a few days after a similar service upgrade that was carried out last week on September 21st.
This story was produced by Michael Barnabe at Mtaani newsroom in partnership with Code for Africa’s iLAB data journalism programme, with support from Deutsche Welle Akademie’.’