By Kamadi Amata
Safaricom, a leading telecommunications company, has notified its customers of an upcoming system maintenance that will result in temporary disruptions to its services. However, the company has assured users that several essential services will be available intermittently during the maintenance period.
“To support even more innovations and growth in customer demand, we will be carrying out planned system maintenance on the evening of Saturday, May 20, 2023, from 11 PM to 4 AM Sunday, May 21, 2023,” stated Safaricom in a recent announcement.
During the maintenance window, certain services will be accessible intermittently to minimize inconvenience to customers. These services include Lipa Na M-pesa PayBill and Buy Goods, M-pesa Business to Customer-B2C, Business to Business-B2B, Daraja Portal, and all M-pesa APIs. Additionally, the M-pesa organization Portal, Dealer Portal, Lipa Na M-PESA portal, International Money Transfers (Western Union) and M-PESA Global, M-pesa App, and Safaricom App will also be available intermittently.
Safaricom has emphasized its commitment to completing the system maintenance efficiently, ensuring a seamless experience for its customers. The temporary disruptions are aimed at facilitating necessary updates and improvements to support future innovations and meet growing customer demands.
The company apologizes for any inconvenience caused and appreciates the understanding and patience of its valued customers during this period.