The X account that posted the screenshot does not belong to the Kenyan electricity distribution company.
Syndicated by PesaCheck
This screenshot on X (formerly Twitter) purporting to show a post by Kenya Power telling off customers is FAKE.
While the purported Kenya Power X account displays a blue verification mark, a thorough examination shows a significant cause for concern regarding its authenticity. Specifically, the account’s username is “@Trademark-»Kinara@DC,” which raises a red flag.
We searched for X using the handle and found an account with, to some extent, a similar name. The account posted the same screenshot we are fact-checking on 25 August 2023, with the caption: “Smallwigs tunaonanga dust [We who use smallwigs normally see dust]”.
A keyword search on X showed that Kenya Power has two official accounts. One is dedicated to customer care services, verified with the username “@KenyaPower_Care,” while the other handles corporate communication affairs with the username “@KenyaPower,” but it is not verified.
The verified Kenya Power X account has shared posts from the associated unverified account, as evident here, here, here, and here. Clicking on the X icon on Kenya Power’s official website directs you to the unverified Kenya Power X account. “@KenyaPower_Care” is the social media support account, while “@KenyaPower” is the corporate communications account.