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FAKE: This screen grab, supposedly of an Equity Bank response to customer, is fabricated

The Kenyan financial services provider has disowned the message.

Syndicated by PesaCheck

This screen grab on Facebook with a message, supposedly from Equity Bank to a customer, is FAKE.

Equity Bank is one of the leading financial service providers in East Africa. In July 2016, the lender was ranked the fastest growing bank in Africa.

The message reads: “Dear costumer if you don’t trust us please withdraw your Kshs. 86.00 you have been checking balance consistently.[sic]”

But is the message authentic?

To begin with, the text has typos. This is among the red flags for social media hoaxes.

On 9 September 2023, the bank released a statement disowning the post.

“This is definitely not a notification from Equity Bank,” the lender said in response to a user on X, formerly known as Twitter.

PesaCheck investigated a screen grab on Facebook with a message, purportedly from Equity Bank to a customer, and found it to be FAKE.

This post is part of an ongoing series of PesaCheck fact-checks examining content marked as potential misinformation on Facebook and other social media platforms.

By partnering with Facebook and similar social media platforms, third-party fact-checking organisations like PesaCheck are helping to sort fact from fiction. We do this by giving the public deeper insight and context to posts they see in their social media feeds.

Have you spotted what you think is fake or false information on Facebook? Here’s how you can report. And, here’s more information on PesaCheck’s methodology for fact-checking questionable content.

This fact-check was written by PesaCheck fact-checker Rodgers Omondi and edited by PesaCheck senior copy editor Cédrick Irakoze and acting chief copy editor Francis Mwaniki.

Kamadi Amata
Kamadi Amata
I am a digital content creator with niche in Health, politics, and Human Interest Features.

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